FREQUENTLY ASKED QUESTIONS

  • What is the maximum user weight limit on Progym Cardio products?

    Answer: Treadmills & Stationary Bikes: 180kg (400lbs)
    Elliptical P-E5: 160kg (355lbs)
    Elliptical P-E4 & P-E3: 140kg (310lbs)

  • What is the difference between Residential, Light Commercial and Commercial Products?
  • Can I purchase the same equipment I use at my gym for my home?
  • Who do I contact if I have questions with the order process?
  • Where can I get parts for my Progym equipment?
  • What is the difference between AC and DC motors and why do Progym Treadmills only come with AC?

    Answer: AC motor, which stands for alternating current. AC motors are typically found only in gym treadmills and start quicker than Direct Current (DC) motors. AC motors are also more powerful and long-lasting.

  • What is the maximum speed of Progym Treadmills?
  • What about the body impact during running?
  • What is the difference between exercising on a recumbent cycle compared to an upright cycle?
  • What are the benefits of a electromagnetic brake system?
  • Will the magnetic brake system wear out over time?
  • What are the benefits of a poly-V drive belt?
  • What is a MET?
  • Do Progym equipment work with wireless heart rate monitors?
  • What Are The Warranties On Your Products?

    Answer: Warranties differ from product to product. Specific warranty information can be found on each product page on this website.

  • What if my dealer goes out of business?
  • What is covered under the warranty?
  • What is not covered under the warranty?
  • Why do international prices differ from U.S. prices?